Please read these terms & conditions carefully. By continuing with a booking and / or making a payment then you are agreeing to these terms and conditions.
In these terms and conditions “you” or “your” means the person named in the booking confirmation. “We” or “us” means Keepers Rest Owners of the property. When a reservation is made with us by any means, our terms and conditions are deemed to have been accepted by the booker.
1. Your booking
1.1. We reserve the right to accept or decline bookings entirely at our discretion.
1.2. Your contract with us will begin when we issue you with your booking confirmation and will be based on the terms and conditions set out in this document.
1.3. All bookings are confirmed when we issue you with your booking invoice. Your booking invoice will detail, the dates of your booking, the maximum number of guests allowed in the Accommodation, the total amount payable for your booking and the dates on which payments are due. We’ll issue you with your booking invoice by email.
1.4. You, as the person making the booking, will be responsible for all members of your party. You must be at least 25 years old at the time of booking.
1.6. Children under the age of 18 must be accompanied by an adult.
1.7. We can only discuss your bookings (including any changes) with you – we can’t discuss your booking with another member of your party unless you give express consent in writing for us to do so.
2. Paying for your Accommodation
2.1. If you book Keepers rest via Booking.com or Airbnb, please refer to their payment terms as stated on their website.
2.2. For bookings made directly with us, on confirmation of the booking the full amount becomes due.
2.3. If you don’t make any payment by the date it is due, we’ll remind you by email. If you fail to make the relevant payment by the due date, we’ll assume you want to cancel your booking. If this happens, your booking will immediately be cancelled.
2.4. We will only accept payment via bank transfer.
2.5. Promotional offers will only be applied if they are valid and quoted at the time of booking. Promotional offers can’t be combined or used retrospectively to apply to existing bookings. In addition, we reserve the right to change or withdraw a promotional offer at any time by amending or removing details of these offers from the relevant sections of our website.
3. Pricing for our Accommodation
3.1. We regularly review and amend the prices we charge for Keepers Rest. Any pricing information shown on our website, or our agents is subject to change and cannot be charged retrospectively. We will confirm the price of your Accommodation at the time you make your booking and in your booking invoice.
4. If you want to cancel your booking
4.1. Your contract with us is a contract for the provision of holiday Accommodation on a specific date or dates and this means that you do not have a statutory right to change your mind and cancel the contract. We do, however, offer you the right to cancel your contract subject to the provisions of this Section 4.
4.2. If you wish to cancel a confirmed booking you must let us know by telephone (07552446361), or email (bookings@keepersrest.co.uk) as soon as possible quoting your booking reference, full name and dates, in any event, prior to the first day of your booking. Your booking will be cancelled with effect from the day we receive your telephone call or email and will be subject to the cancellation charges set out in Section 4.4 below. In exceptional circumstances such as death of a next of kin, jury service, a last-minute HM Forces posting or emergency services being recalled to work at short notice, we may, at our discretion, waive the cancellation charges set out in Section
4.3. Please note, we reserve the right to request documentation to support your cancellation claim in these circumstances.
4.4. Our cancellation charges are calculated according to the time between when we receive notification from you that you wish to cancel your booking and the start of your booking. If we move your booking to new dates, the cancellation charges will not be applied but a £25 administration charge will be applied. Our cancellation charges are set out below:
No. of days prior to booking start date
Cancellation charge
4.5. If, after cancellation, we obtain a replacement booking, we will refund the resold nights less the difference in price if applicable and an administration fee of £25 and retain the applicable cancellation fee on any unsold nights. Please contact us after the date of your original stay to check if the nights were resold.
4.6. If you terminate your booking after the booking start date, we will not issue you any refund for any remaining nights of your booking. To clarify, this includes when you cancel your booking for any reason outside of your reasonable control, including without limitation, inclement weather, and illness. We strongly recommend you take out comprehensive holiday insurance to compensate you in these circumstances.
5. If you want to change your booking
5.1. If you want to change any detail of your confirmed booking you must let us know by telephone or by email as soon as possible, quoting your booking reference.
5.2. Whilst we’ll do our best to accommodate you, we can’t guarantee that we’ll be able to meet any request for changes. Please note that it’s not possible for us to change bookings less than 30 days prior to the start of your holiday. Any reduction in the number of nights will be treated as a partial cancellation and cancellation charges calculated in accordance with clause 4.4 may apply.
5.3. If we do change your booking, you must pay us an administration fee of £25 to cover the costs we incur in making the change to your booking. You must also pay us any additional Accommodation costs due as a result of the change – we’ll confirm the amount of any additional Accommodation costs due at the time we change your booking. If your Accommodation costs are lower as a result of the change, we will not refund any difference, and will, if applicable, charge cancellation charges as set out in clause 4.
6. If we need to change or cancel your booking
6.1. We don’t expect to have to make changes to your booking, however sometimes problems happen, and bookings have to be changed or cancelled. We will only change or cancel your booking:
6.1.1. if necessary to perform or complete essential remedial or refurbishment works; or for other reasons unforeseen at the time, you made your booking which are beyond our reasonable control.
6.2. If we do need to change or cancel your booking in line with Section 6.1.1 because it becomes impossible to deliver the booking due to unforeseen events beyond our reasonable control, we'll do our best to offer you a suitable alternative dates. If you don’t accept the alternative we offer, the booking will be deemed cancelled and we will refund you the total amount you have paid us for the booking.
6.3. If we do need to change or cancel your booking for the reasons set out in Section 6.1.1, we’ll only be responsible for foreseeable losses that you suffer as a result of that change or cancellation, and we will not be responsible for any unforeseeable losses you suffer as a result of that change or cancellation. A loss is foreseeable if it is an obvious consequence of our change or cancellation of your booking or if it was contemplated by you and us at the time we entered into this contract.
6.4. We strongly recommend that you obtain appropriate and comprehensive travel insurance for all members of your group. This should ideally cover illness, cancellation, and injuries during your stay.
7. Visitor standards and behaviour
7.1. You’ll be provided with a Welcome Guide and/or an Accommodation User Guide at your Accommodation that contains important information about your stay with us. Please ensure that you and your party read these folders carefully on arrival. You must also ensure that you and your party familiarise yourselves with the layout of the Accommodation and the location of the fire exits.
7.2. You must only use the Accommodation for the purposes of your holiday. You must not use the Accommodation for any other purpose, including for any business purposes, without our prior written consent, in line with Section 8.
7.3. You must keep the Accommodation and its contents clean and tidy and leave them in the same condition as when you arrived. You must not move any furniture.
7.4. You mustn’t use the Accommodation, or allow it to be used, for any dangerous, offensive, noisy, illegal or immoral activities. You must not cause any nuisance or annoyance to any neighbours or anyone else during your stay.
7.5. Smoking is not permitted in any part of your Accommodation. Please note smoking includes use of vapours and/or e-cigarettes. You and your party must not smoke inside your Accommodation. You and your party must not use candles, tea-lights, fireworks or Chinese lanterns at your Accommodation. You and your party must not use a barbecue or fire pit at your Accommodation.
7.6 NO parties or events are permitted on the property and we exercise our rights under section 12 (“Our rights to evict”)
7.7. Please note that if you do not comply with the standards and behaviours set out in this Section 7 we may need to exercise our rights under Section 12 (“Our right to evict”).
8. Maximum occupancy for your Accommodation
8.1. You must ensure that the maximum number of persons (4) occupying the Accommodation does not exceed the maximum occupancy. You must not bring additional camp beds or mattresses to the Accommodation For the purposes of occupancy limits a child over the age of 2 is considered an occupant.
8.2. We set maximum occupancy limits in line with the facilities, space and equipment available at the relevant Accommodation and in order to comply with applicable health and safety, insurance and regulatory requirements. As such, we reserve the right to require you to leave the premises (without any compensation or refund) if you exceed the maximum occupancy limits as described in this Section 8
9. Damage to the Accommodation or its contents
9.1. If you discover that anything is missing or damaged on arrival at your Accommodation you must notify us immediately on 07552446361. If you don’t notify us, we’ll assume that you caused the relevant damage or loss.
9.2. You will be responsible for the cost of any damage to the Accommodation or its contents caused by you or by any member of your party. We recommend that you have comprehensive insurance in place to cover this.
10. If you have a problem or complaint
10.1. We take care to ensure that our Accommodation is of a high standard. However, if you have any problems with your Accommodation, please contact us immediately and give us the opportunity to resolve it. Please contact by telephone on 07552446361 We will work with you to ensure that any complaints are investigated and resolved as promptly and efficiently as possible.
10.2. Please note that we will not tolerate any written, verbal or physical abuse towards any of our staff or representatives.
11. Our rights of access
11.1. Our staff or contractors may need to access your Accommodation if there is an unforeseen problem, to investigate an incident you have raised, or to perform certain routine property checks. If this happens, we'll do our best to let you know in advance of the date and time that we will need access.
11.2. If we do need to access your Accommodation for any reason, we'll always try to access the property at reasonably convenient times (other than in the event of an emergency).
12. Our right to evict
12.1. We may terminate our contract with you and ask you to leave your Accommodation immediately (without any compensation being payable) if:
12.1.1. we consider that you or your party have committed a serious breach of these terms and conditions;
12.1.2. we consider that your or your party’s behaviour endangers the safety of other people in the building;
12.1.3. any complaints are made of anti-social, abusive or unacceptable behaviour against you or your party;
12.1.4.you or your party cause damage to the property or its contents; or
12.1.5. you exceed the maximum occupancy limit for your Accommodation.
13. Force Majeure
16.1. We will not be responsible for any failure to perform our obligations under these terms and conditions that is caused by an event outside our control.
16.2. An event outside our control means any act or event that is beyond our reasonable control, including, without limitation, severe weather event, drought, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, strikes or industrial action by third parties, terrorist attack or threat of terrorist attack, war or threat of war, civil commotion, riot, invasion, or failure of public or private telecommunications networks.
14. Some practical information for your stay
14.1. Your check-in and departure times will be set out in your booking confirmation. Check-in is available from 4pm on the first day of your stay and departure is required before 10am on the last day of your stay. If you do not leave the Accommodation by the required departure time, we reserve the right to charge you for an additional night.
14.2. If you believe you have left any of your possessions behind at your Accommodation, please contact us as soon as possible. We reserve the right to charge you for any storage and delivery costs that we incur in relation to your lost property. We charge a lost property charge of £10 to cover our administrative costs and standard Royal Mail delivery up to 2kgs in the UK to return your items to you (subject to the terms of this clause 16.2). If a request to return your items deviates from these conditions, then we reserve the right to charge you any additional costs. Where possible, we’ll hold lost property for three months after which it’ll be disposed of. Perishables will be disposed of immediately and are therefore unreturnable. In addition, we will only be able to return items permissible by Royal Mail.
14.6 Cars parked in the streets near the Accommodation are done so at the Owner’s risk.
15. Entire Agreement
15.1. This agreement constitutes the entire agreement between you and us and supersedes and extinguishes all previous promises, representations, and undertakings.
15.2. No one other than a party to this contract shall have any right to enforce any of its terms.
16. Data Protection
16.1. We will process your personal data provided as part of this activity in order to communicate with you about your booking and, from time to time, request feedback which will enable us to improve your future experience with Keepers Rest
For more information about how we are processing your personal data, please see our Privacy Policy on our website.
16.2. If you wish to change the way we communicate with you at any time, send an e-mail to info@keepersrest.co.uk.
17. Governing Law
17.1. These terms and conditions are governed by English law. You and we both agree to submit to the exclusive jurisdiction of the English courts.
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